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Shipping & Delivery

Beessential wants you to be happy with your purchase. If you would like to return or exchange a phone or web order, please call Customer Care toll-free to obtain a return authorization and receive further instructions: 1-866-252-1242 Ext. 2 Customer Service Monday-Friday: 9 a.m. to 5 p.m. (Eastern Standard Time)
 Please return items in their original packaging and include a copy of the packing slip. You can return items up to 45 days after the date we shipped your order. Shipping charges are not usually refundable. Remember, we cannot accept returns without prior authorization. 
 If we shipped the wrong item to you by mistake, please contact Customer Care we will re-ship your order with the correct item at no additional cost. 
 Returned items are normally credited in the original form of payment. Please allow up to 30 days for your return to be processed from the day you return your package. We will notify you by phone or email once we have processed your return.